Newest KB Articles in Email Service

SPF Record Configuration when using your ISP's SMTP Server

Sun, 04 Jan 2009 01:09:08 GMT

Important things you have to do if you are using your local ISP's SMTP Server for sending Email.

You should be aware of these important Email features

Mon, 01 Dec 2008 01:42:16 GMT

Here is a list of important Email features you should know:

Every email is checked with two leading Anti-Virus software, and if a virus is detected, the mail server rejects the email.
If you do not log into your email account for 30 days, your account will be suspended and no emails will be accepted for your account.
You can not create the following email accounts: postmaster@yourdomain, hostmaster@yourdomain and abuse@yourdomain, these accounts are reserved for administration and controlled by the system administrator.
Emails can be accessed via POP3, Web browser, pda device and wap enabled devices.
IMAP4 access is available if your hosting package supports it.
Webmail can be accessed via SSL secured connection. Select 'SSL Mode' on the Web mail login screen.
A copy of every email is kept for 7 days, even if you download and delete your messages from the server. You can request a restoration of your deleted messages within 7 days.
Anti-SPAM feature is configurable for every user. You can change your Anti-SPAM settings by logging into the Web mail interface and selecting Settings>Anti Spam
If the primary mail server is down for any reason, the backup mail server continues to receive emails until the primary mail server is up, and then forwards the emails to the primary server, so your emails are not lost.

Please see other knowledgebase articles for more information on a specific Email feature.

Integrated Anti-VIRUS Features of the Mail Server

Mon, 01 Dec 2008 01:41:44 GMT

Sineris Mail Servers offer zero tolerance to Emails containing virus or spyware.

Each of our Mail Servers utilizes industry leading Anti-Virus system that checks all incoming and outgoing Emails with two different Anti-Virus software. These software are updated daily with latest virus definitions.

If any of this two software detects a virus in an Email, the Email is rejected by the Mail server and no further processing is done.

The sender or recipient is NOT notified of the virus. This is because often virus infected emails use fake or forged sender address, and notifying the sender does not work effectively.

If your Emails are disappearing without reason, it may be because they contain virus. Sometimes you may not be aware of a virus that is in your local machine and affecting every email you send without your knowledge. Even worse, sometime a virus may go through your address book and try to send email containing a copy of the virus to everyone on your contact list.

We highly recommend keeping an active and updated anti-virus software installed on your computer.

Email Backup and Restore Options

Mon, 01 Dec 2008 01:40:39 GMT

Email is very important, and we have a very strong backup and archiving system in place in case your Email is lost due to any reason.

Every email received by our mail server is automatically backed up and archived. Even if you download an Email message via POP3 and delete from the server, a copy is kept for seven days in case you needed it again.

Within seven days, you can request for restoration of your deleted messages.

Restoring Email is a manual process and a fee may apply depending on which hosting package you have.

Submit a support request with the following information if you need to restore your Emails:

Your email address.
Sender's email address.
Date of the original email.

You can also request to restore all emails that were deleted in the last 7 days.

Check and send Email via Web mail, PDA or WAP enabled devices

Mon, 01 Dec 2008 01:37:53 GMT

About accessing Email from a Web Browser, Mobile Phone, PDA or WAP Enabled device